Terms of Service
These Terms govern your use of Coupam — this website, the web app, the API, and the Coupam apps for iPhone, iPad and Android — which Premsan Inc (“Premsan”, “we”, “us”) operates. By creating an account or using Coupam you agree to them. If you are a consumer, nothing here takes away a protection the law of the place you live gives you and does not let you waive.
1. The service
Coupam lets a shop make coupons, hand out their codes as QR codes or barcodes, and redeem them at the counter: you scan or type a code, enter the purchase, and Coupam works out the discount from the coupon’s rules and records the redemption, so that every phone and browser signed in to your account sees the same coupons, codes and history. It also designs what you hand out for a coupon — a card, a flyer, a poster or a post for social media — with you, in a conversation with an assistant: it sets the coupon’s own terms and code into the design, and reads the design’s QR code and barcode back from its render before it reports the design done. You can download a design as PNG, JPEG or PDF, and print a coupon’s codes on sheets of cards. Its features may change over time.
2. Your account
One account per shop. Keep your password to yourself; you are responsible for what happens under your account, including what anyone you let sign in to it at your counter does, and you should tell us promptly if you think someone else has gained access to it. If you sign in with Apple or Google, that provider’s terms govern the sign-in itself.
3. Age
You must be at least 16 to use Coupam, or older if the law where you live sets a higher age for agreeing to terms like these on your own.
4. Your coupons
You decide what each coupon offers and on what terms, and the offer is yours: you are responsible to your customers for honouring it and for what you charge them, and for following the law that applies to promotions, discounts and prices where you trade. Coupam works out a discount from the rules you set, and you should check the amount before you charge it.
You give us a licence to store your coupons, codes and redemptions, to draw your codes as images, and to show all of them to you, and for nothing else. We never publish them and we do not sell them.
Your messages, your images and your designs are yours. You give us a licence to store them, process them, send them to the model that works for you, render them and return them to you, and for nothing else; we do not use them to train models. You are responsible for having the right to every image you upload — a photo, a logo, an SVG file — and to the marks and works shown in it, and for checking a design, the terms it shows and its code before you print or publish it. Passing Coupam’s checks is not a promise that every scanner will read a printed code.
You can delete a coupon at any time; its codes stop working and its redemptions and design are deleted with it.
5. The subscription
Coupam is sold as a subscription, by the month and by the shop: the price shown before you pay — at the checkout on the web, or by the App Store or Google Play in the app — covers everything your account does. You can start free, and nothing is charged while you do: the free week starts when you make your first coupon, and once it ends, making coupons, adding codes, redeeming codes and designing require a subscription. The free week and each month of a subscription include a number of messages to the assistant, shown in Settings; once they are used, designing waits for the next month, or, in the free week, for a subscription. Without a subscription nothing is deleted, and you can still read your coupons and their history and download your codes and designs.
A subscription bought on the web renews each month until you cancel, which you can do at any time in the web app under Plan in Settings, and nothing is charged after the period you paid for. A subscription bought in the app is taken by the App Store or Google Play, renews under the store’s rules, and is cancelled in the store’s own subscription settings.
If you bought on the web and change your mind within 14 days of your first payment, write to us and we will refund it. A subscription bought in the app was taken by the App Store or Google Play, and a refund of it follows the store’s own policy and process. We may change the price; we will tell you before a change reaches you, and a change never applies to a month you have already paid for.
Stripe is the seller of record for a subscription bought on the web: Stripe takes the payment, and collects and pays over whatever sales tax, VAT or consumption tax your country charges on it — except in Japan, where the sale is Premsan’s own and Stripe neither collects nor files the consumption tax. The service, your coupons and everything else in these terms stay between you and Premsan. The price you are shown includes that tax, so the figure on the checkout page is the figure you pay, in your own currency, converted by Stripe — which is why it may not be the round number quoted elsewhere on our site. In the app, the App Store or Google Play is the seller of record in the same way, and the price it shows includes tax too.
6. The apps
We license you the Coupam app for iPhone, iPad and Android — we do not sell it to you — for your own use, on devices you own or control, under the rules of the store you got it from. The store’s own terms apply to the download and to purchases made inside the app. We may issue updates to the app and your device may install them automatically; these Terms apply to every version.
If you got the app from Apple’s App Store, the following also applies:
- Acknowledgement. These Terms are between you and Premsan only, not Apple Inc. (“Apple”). Premsan, not Apple, is solely responsible for the app and its content.
- Scope of licence. The licence is limited and non-transferable, to use the app on Apple-branded products you own or control, as the Usage Rules in the Apple Media Services Terms and Conditions permit, except that the app may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
- Maintenance and support. Premsan is solely responsible for any maintenance and support of the app. Apple has no obligation to provide any.
- Warranty. If the app fails to conform to a warranty that applies to it, you may notify Apple, and Apple will refund you the price you paid for the app, if any. To the extent the law allows, Apple has no other warranty obligation for the app; anything else arising from a failure to conform is Premsan’s responsibility.
- Product claims. Premsan, not Apple, is responsible for any claim by you or a third party relating to the app or your possession or use of it, including product liability claims, a claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar law.
- Intellectual property. If a third party claims that the app or your possession and use of it infringes their intellectual property, Premsan, not Apple, is solely responsible for investigating, defending, settling and discharging the claim.
- Legal compliance. You represent that you are not in a country under a United States embargo or designated by the United States as supporting terrorism, and that you are not on a United States list of prohibited or restricted parties.
- Developer name and address. Premsan Inc, at the address in section 13, is the developer; questions, complaints and claims about the app go to the email address there.
- Third-party terms. You must comply with any third-party terms that apply to your use of the app.
- Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and on your acceptance of them Apple has the right, and is taken to have accepted the right, to enforce them against you as a third-party beneficiary.
If you got the app from Google Play, the following also applies:
- Acknowledgement. These Terms are between you and Premsan, not Google LLC (“Google”). Your use of the app must also comply with the Google Play Terms of Service in force at the time.
- Privacy. Your use of the app is subject to our Privacy Policy. Premsan, not Google, is responsible for complying with the privacy law that applies to it and with the Google Play Developer Policies.
- Purchases. A subscription bought in the app is bought through Google Play and billed to your Google account, at the price Google Play shows before you confirm, and renews and is cancelled under Google Play’s rules. A refund follows section 5.
- Liability. Google has no obligation or liability to you with respect to the app or these Terms.
7. Acceptable use
You may not use Coupam to break the law, to make an offer you do not mean to honour, to mislead people about a price or a discount, or to do anything that harms other people who use it. You may not scrape it, access it by automated means, or try to get around the bot check or the limits on a subscription. If you find a security weakness, tell us at the address in the Privacy Policy rather than using it. We may slow, suspend or close an account that does any of this.
8. Closing your account
You can delete your account at any time: on the web under Account in Settings, or in the app under Account. Everything held for you is erased, and every code you handed out stops working; the records that remain, and why, are listed in the Privacy Policy. Deleting your account ends a subscription bought on the web, but not one bought in the app; cancel that in the store first. We may suspend or close your account if you break these Terms or if the law requires it. If we ever shut Coupam down, we will tell you in advance and refund what you paid on the web for the part of a month you had not used.
9. Warranties and liability
Coupam is provided as it is and as it is available, without a warranty of any kind, express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not promise that it will be uninterrupted or free of error, that a code will scan, or that a discount it works out is the one you meant to give.
To the extent the law allows, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, on any theory of liability, even if told of the possibility; and our total liability for everything arising out of Coupam is limited to the greater of the amount you paid us in the twelve months before the event and one hundred United States dollars (US$100). Nothing in these Terms excludes or limits a liability that the law does not let us exclude or limit, including liability for fraud, for wilful misconduct or for gross negligence, and nothing limits the rights you have as a consumer.
10. Your responsibility to us
If a third party makes a claim against us because of a coupon you made or an offer you did not honour, or because of a breach of these Terms or of the law, you will cover the reasonable costs, including legal fees, that the claim causes us.
11. Changes
We may change these Terms. When a change matters we will say so in the web app or the phone app, or by email, before it takes effect; continuing to use Coupam after that is agreeing to it. The date at the top is the version that stands, and we record which version you accepted when you created your account.
12. Governing law
These Terms are governed by the law of Japan, without regard to its conflict-of-law rules, and any dispute under them is brought before the courts of Osaka, Japan. If you are a consumer, you keep the protection of the mandatory law of the country you live in, and you may also bring a claim in its courts.
13. Contact
Premsan Inc — 530-0001, 12-12, Osaka Ekimae Dai-2 Bldg., 1-2-2 Umeda, Kita-ku, Osaka-shi, Osaka, Japan. support@coupam.com for questions, complaints and claims about Coupam.